Iwabetainfo whatsapp n a move to simplify customer support, WhatsApp Business has rolled out a new update that enables businesses to spot chats needing manual replies. The feature helps customer service teams distinguish between queries handled by bots and those that need human intervention.
This smart addition is designed to save time and ensure timely responses to critical customer messages. The app will now visually highlight conversations that require a manual response, allowing businesses to manage communication more effectively.
The update further enhances WhatsApp’s appeal as a leading business communication platform, offering tools that blend automation with personal interaction. With millions of brands relying on WhatsApp for customer engagement, this feature will help improve response rates and customer satisfaction.
